FAQ'S
How long until my order ships? 1 to 2 business days domestic. International timing depends on region, see the shipping table.
Do you ship internationally? Yes. Rates and delivery windows vary by region, see the shipping table above. Duties and customs are on you, we can't predict what they'll be.
Can I change or cancel my order? Email us fast. Once it's dispatched, we can't pull it back.
What if it arrives damaged? Email us with photos and your order number. We'll sort it.
Do you offer exchanges? Yes. Different size, different colour, within 30 days. We cover postage back to you.
How do exchanges work? Email us, send your original back, we'll ship the new one as soon as your return's on its way. No need to wait for a refund first.
What's covered under warranty? Manufacturing faults, 12 months. Not general wear, not accidents.
What if something breaks after the 12 months is up? Email us anyway. If it's a simple fix, like a loose screw or a hinge, we can usually sort a paid repair. Not everything's fixable, but we'll always tell you straight rather than leave you guessing.
Can I return a sale item? Exchange or store credit only, unless it's faulty, then it's a full repair, replacement, or refund.
What are your frames made from? Mostly plant-based acetate, wood pulp and cotton seed, not standard plastic. We've got metal frames in the range too.
How do I look after my sunglasses? Two hands to take them off, pouch when not wearing them, soft cloth to clean, keep them out of hot cars. Metal frames need an occasional screw check too. Full details on the Care page.
Are your lenses polarised? Selected styles, yes. Check the product page, it's listed in the specs.
Do you offer prescription lenses? Not currently. Our frames are sunglasses only.
What's B Corp certification? An independent assessment of how we treat people, the planet, and our supply chain. Not something we award ourselves.
Do you ship to PO boxes? Yes, standard shipping only. Express requires a street address.
How do I track my order? Tracking link goes to your email once your order ships.
What payment methods do you accept? Visa, Mastercard, Amex, PayPal, Afterpay, UnionPay, Shop Pay, Apple Pay, Google Pay.
What are CR-39 lenses and why do you use them? CR-39 is a lightweight plastic lens material, lab tested and certified to ISO 12312-1:2022, AS/NZS 1067.1:2016 and ANSI Z80.3-2025. It's what we use across the range for clarity and durability without the weight of glass.
What do the blue light lenses actually do? They filter 25% of blue light, lab certified. That's it, that's the claim.
Do different lens colours suit different things? Yes, mostly in how they read against your skin and the light around you. Darker tints (grey, green) keep colour true to life. Brown and amber warm things up. Red and rose lenses sit deeper and stand out more against warmer skin tones. Pick based on what you want to look like, not what you're hoping it'll do for your eyes.
