FAQ'S
How long until my order ships? 1 to 2 business days domestic. International timing depends on region, see the shipping table.
Do you ship internationally? Yes. Rates and delivery windows vary by region, see the shipping table above. Duties and customs are on you, we can't predict what they'll be.
Can I change or cancel my order? Email us fast. Once it's dispatched, we can't pull it back.
What if it arrives damaged? Email us with photos and your order number. We'll sort it.
Do you offer exchanges? Yes. Different size, different colour, within 30 days. We cover postage back to you.
How do exchanges work? Email us, send your original back, we'll ship the new one as soon as your return's on its way. No need to wait for a refund first.
What's covered under warranty? Manufacturing faults, 12 months. Not general wear, not accidents.
What if something breaks after the 12 months is up? Email us anyway. If it's a simple fix, like a loose screw or a hinge, we can usually sort a paid repair. Not everything's fixable, but we'll always tell you straight rather than leave you guessing.
Can I return a sale item? Exchange or store credit only, unless it's faulty, then it's a full repair, replacement, or refund.
What are your frames made from? Mostly plant-based acetate, wood pulp and cotton seed, not standard plastic. We've got metal frames in the range too.
How do I look after my sunglasses? Two hands to take them off, pouch when not wearing them, soft cloth to clean, keep them out of hot cars. Metal frames need an occasional screw check too. Full details on the Care page.
Are your lenses polarised? Selected styles, yes. Check the product page, it's listed in the specs.
Do you offer prescription lenses? Not currently. Our frames are sunglasses only.
What's B Corp certification? An independent assessment of how we treat people, the planet, and our supply chain. Not something we award ourselves.
Do you ship to PO boxes? Yes, standard shipping only. Express requires a street address.
How do I track my order? Tracking link goes to your email once your order ships.
What payment methods do you accept? Visa, Mastercard, Amex, PayPal, Afterpay, UnionPay, Shop Pay, Apple Pay, Google Pay.
What are CR-39 lenses and why do you use them? CR-39 is a lightweight plastic lens material, lab tested and certified to ISO 12312-1:2022, AS/NZS 1067.1:2016 and ANSI Z80.3-2025. It's what we use across the range for clarity and durability without the weight of glass.
What do the blue light lenses actually do? They filter 25% of blue light, lab certified. That's it, that's the claim.
Do different lens colours suit different things? Yes, mostly in how they read against your skin and the light around you. Darker tints (grey, green) keep colour true to life. Brown and amber warm things up. Red and rose lenses sit deeper and stand out more against warmer skin tones. Pick based on what you want to look like, not what you're hoping it'll do for your eyes.
November 2026 Giveaway T&C's:
- The promoter is The Leisure Collective, ABN 66 163 647 229.
- The giveaway opens at 12:00am AWST on Monday 2 November 2026 and closes at 11:59pm AWST on Sunday 15 November 2026.
- Entry is open to Australian residents aged 18 and over.
- To enter, subscribe to the Sito email list at au.sitoshades.com, or through a Sito social media or advertising link, during the entry period. Anyone already subscribed when the giveaway closes is automatically entered. No purchase is necessary.
- One entry per person. Multiple sign-ups by the same person count as one entry, and entries using false details are invalid.
- One winner will be drawn at random on Monday 16 November 2026 in Perth, WA.
- The prize is one pair of Sito sunglasses of the winner’s choice from the current range, valued at up to $129.95 AUD. The prize can’t be exchanged for cash or transferred.
- The winner will be contacted by email on 16 November 2026 and must reply within 7 days. If they don’t, a new winner will be drawn on the same terms.
- With the winner’s consent, their first name, last initial and city may be published on Sito’s social media.
- By entering, you agree to receive marketing emails from Sito. You can unsubscribe at any time using the link in any email.
- Sito may disqualify any entry it reasonably believes is fraudulent or in breach of these terms.
- This promotion is in no way sponsored, endorsed, administered by or associated with Instagram, Facebook, TikTok or Meta. By entering, you release these platforms from any liability relating to the promotion.
- Personal information is handled in line with Sito’s privacy policy at au.sitoshades.com.