Refund policy

 

Last updated: 12/08/2026

We will accept returns as outlined in the policy below. Before commencing any return, please contact us at cs_sito@leisurecollective.com.au or 08 9756 7311.

Australian Consumer Law

We provide a refund or replacement where required to do so by law. If your product is defective or damaged, contact us before attempting to return any items.

Change of mind returns

In addition to your rights under Australian Consumer Law, we accept change of mind returns where:

  1. It's within 30 days of the date of purchase.
  2. The item is unused, unworn, with tags, in its original packaging, and in the same condition you received it.
  3. You provide a receipt or proof of purchase.

Sale items and gift cards can't be returned under this policy.

To start a return, email cs_sito@leisurecollective.com.au. Returns sent without first requesting one won't be accepted. Once we receive and inspect your return, we'll email you to confirm it's arrived, then let you know if it's been approved or rejected. If approved, your refund will be processed to your original payment method.

Shipping for returns

Send returns to: 64 Commonage Road, Dunsborough, Western Australia AU 6281.

For change of mind returns, you're responsible for your own return shipping costs, and they're non-refundable. If you're shipping an item over $75, we'd recommend a trackable service or shipping insurance. We can't guarantee we'll receive your returned item.

Exchanges

We only replace items if they're defective or damaged. To exchange a defective or damaged item for the same product, email cs_sito@leisurecollective.com.au.

For defective or damaged exchanges, you cover postage to us, we cover it coming back, same as our warranty policy below. Delivery times for exchanges vary depending on where you're located.

Warranty

12 months against manufacturing faults from the date of purchase.

Not wear and tear, not a scratch from your dashboard, not a screw that worked loose because you sleep in your sunglasses. Normal use is on us. Normal life is on you.

If something's actually defective, email cs_sito@leisurecollective.com.au with photos and your order number. We'll repair or replace it. You cover postage to us, we cover it coming back.

None of this affects your rights under Australian Consumer Law. This warranty sits on top of them, not instead of them.

Gifts

If an item was marked as a gift and shipped directly to you, you'll receive a gift credit for the value of your return once it's received.

If the item wasn't marked as a gift, or the gift giver had it shipped to themselves, we'll refund the gift giver, and they'll be notified of the return.